Paid subscriptions, Day Passes, and one-time purchases are
final and non-refundable once charged, except where an applicable
consumer-protection law requires otherwise. By subscribing, you
acknowledge that you have reviewed our product description and pricing
and are making an informed purchase. Buyer's remorse alone is not a
basis for a refund.
Cancellation
You may cancel your subscription at any time from the Billing page.
Cancellation stops the next renewal; your access continues until the
end of the current paid period. Partial periods are not refundable
under any circumstance.
Discretionary refunds
In the following narrow cases, we may (at our sole
discretion) issue a partial or full refund on written request. None
of these create a right or obligation — each is evaluated
case-by-case and our decision is final.
Extended outage. If the core feature you paid for was
non-functional for more than seven (7) consecutive days due
to our infrastructure, and you request a refund in writing within
7 days of the outage's end, we may issue a pro-rated credit or
refund covering the affected period.
Permanent discontinuation by us. If we voluntarily shut
down the Service, we may refund unused prepaid time pro-rata. Note:
outages or discontinuation caused by the game publisher, technical
or legal actions by third parties, or force majeure do not qualify
(see Section 4 of the Terms of Service).
Duplicate charge. If Stripe charged you twice for the
same subscription period due to a technical error, contact us
within 7 days and we will refund the duplicate after verification.
Verified unauthorized charge. If a charge was made
without your authorization (e.g. card theft), contact us
immediately. We will cooperate to verify and refund once confirmed.
You agree not to initiate a chargeback before contacting us.
Never refundable
Post-purchase regret. Subscribing and later deciding the
Service isn't for you is not grounds for a refund. Cancel to stop
future charges.
Partial periods. Cancelling or having your account
terminated mid-cycle does not trigger a refund.
Renewals. Recurring renewal charges are not refundable
except under "Discretionary refunds" above. Cancel before the
renewal date to avoid the charge.
Trial passes and one-time purchases. Consumed on
purchase. Not refundable even if unused.
Token packs / credits. Non-refundable once purchased.
Suspended or terminated accounts. If your account is
suspended or terminated for violating our Terms of
Service — including but not limited to account sharing,
multiple accounts, chargebacks, abuse, fraud, or suspicious
activity — no refund is issued and remaining time is forfeited.
Game publisher actions. If the game's publisher bans
your game account, rate-limits the protocols we use, or otherwise
impacts the Service's functionality for your specific account, no
refund is due.
Outages outside our control. Server downtime caused by
the game publisher, your internet connection, Stripe, Cloudflare,
DigitalOcean, Resend, or any other third-party service we depend on.
Claims made after the cutoff. Discretionary refund
requests must be made within 7 days of the event. Requests
outside that window will not be considered.
How to request a refund
Email [email protected]
from the email address on your account. Include:
Your username
The charge you're asking about (date + amount)
Which qualifying category applies and why
Any supporting evidence (screenshots, error messages, timestamps)
We aim to respond within 5 business days. Approved refunds are
processed by Stripe and typically appear on your statement within
5–10 business days depending on your card issuer.
Chargebacks
If you initiate a chargeback, dispute, or payment reversal with
your bank or card issuer before contacting us to resolve the issue,
we will:
Immediately terminate your account with no refund;
Block future signups from your payment method, email, and IP
address;
Contest the chargeback with Stripe using our usage logs, audit
trail, and these Terms as evidence; and
At our discretion, refer fraudulent chargebacks to collections
or legal counsel.
Email us first. We can almost always resolve genuine issues
directly and faster than a chargeback.